Shipping Policy

Zalé is committed to providing fast, reliable, and secure delivery for all orders.

Order Processing Time

Orders are processed and shipped within 1 to 3 business days after payment confirmation.

Processing times may be extended during high-demand periods, holidays, or due to unforeseen circumstances.

Shipping Methods & Delivery Times

• Standard Shipping: estimated delivery within 3 to 10 business days depending on destination and carrier operations.
  

Shipping costs are clearly displayed during checkout before payment confirmation.

Please note that delivery times are estimates only and are not guaranteed.

Order Tracking

All orders include a tracking number.

Customers will receive shipping confirmation and tracking details once the order has been dispatched.

Transfer of Risk

Once the order has been handed over to the shipping carrier, the risk of loss, delay, theft, or damage transfers to the customer to the extent permitted under applicable laws and international shipping practices.

Incorrect Shipping Address or Failed Delivery

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Zalé shall not be held responsible for:

• Deliveries made to incorrect addresses provided by the customer,
• Failed delivery attempts,
• Unclaimed packages,
• Additional shipping fees resulting from address errors or returned parcels.

If a package is returned to us due to incorrect customer information, additional shipping charges may apply before reshipment.

Damaged Packages

If your package arrives damaged, you must notify both the shipping carrier and our customer support team within 24 hours of delivery.

Email: contact@zaleparis.com

Failure to report shipping damage within this timeframe may result in the claim being rejected.

Where applicable and validated, Zalé may offer a replacement, store credit, or refund at its discretion.