Return & Refund Policy

At Zalé, we are committed to providing high-quality products and ensuring customer satisfaction. However, for hygiene, health, and safety reasons, products that have been opened, used, damaged after delivery, or altered in any way are not eligible for return or refund, in accordance with applicable consumer protection laws and commercial regulations in Lebanon.

Return Conditions

To be eligible for a return:

• Products must be unopened, unused, undamaged, and returned in their original packaging.
• Proof of purchase or order confirmation must be provided.
• Return requests must be submitted within 14 days from the date of delivery.
• The customer is responsible for all return shipping costs unless the item received is defective or incorrect due to our error.
• Zalé reserves the right to inspect and verify all returned items before approving any refund or exchange.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, you must contact us immediately after receiving the order at:

Email: contact@zaleparis.com

Failure to report an issue within a reasonable period after delivery may result in the request being declined.

If the claim is validated, we may, at our discretion:

• Replace the product,
• Issue store credit,
• Or provide a full or partial refund depending on the situation.

Refund Process

Approved refunds will be processed using the same payment method used during the original purchase unless otherwise agreed.

Please allow up to 14 business days from the date we receive and inspect the returned product for the refund to be completed.

Shipping fees, customs charges, taxes, and handling fees are non-refundable unless the return is due to our mistake.

Opened or Used Products

Any product that has been opened, used, tampered with, or whose original seal or packaging has been broken cannot be returned or refunded under any circumstances due to hygiene and safety regulations.

Limitation of Liability

Zalé shall not be held responsible for:

• Improper use or storage of products after delivery,
• Allergic reactions, sensitivities, or misuse of products,
• Delays caused by shipping carriers, customs, or force majeure events,
• Minor packaging differences or manufacturer updates that do not affect product quality or functionality.

By placing an order with Zalé, the customer acknowledges and accepts this Return & Refund Policy in full.